Transportation

WHO IS ELIGIBLE FOR TRANSPORTATION?

FIND STUDENT TRANSPORTATION INFORMATION

STUDENT METROCARD INFORMATION

DID THE BUS BREAK DOWN?

Office Of Pupil Transportation

Getting Information From Us

OPT Customer Service Agents are available Monday-Friday from 5:30 A.M. to 7:30 P.M. at (718) 392-8855 and via e-mail to answer questions, take service complaints, and provide information for parents and schools. Staff is always available at OPT until bus companies report that all bus routes have been completed and children have arrived safely at home. OPT Customer Service Agents are also available on weekends during peak periods of the year to assist parents and schools with information concerning school opening in September and summer transportation in late June.

When you call OPT, customer service agents will ask you questions in order to direct your inquiry to the proper department. Each caller receives a reference number for follow up in case he or she needs additional information or assistance.

Let Us Know How to Reach You

OPT needs to have accurate address and contact information for each child we serve to provide the best service and information to parents regarding their child’s transportation needs. We rely on this information to contact parents in the event of emergencies or other situations, as well as for mailings and other critical communication.

All address changes must be made at the student's school. Parents should contact their child’s school to update address and emergency contact information.

Walking to School              Pollution ReductionA-801 RegulationAdministrative Code

• In the fall, schools hold parent-teacher conferences and send report cards home to provide early notice to families of how students are progressing.
• In January and February, schools designate students who may be at risk of not meeting promotion benchmarks for their grade level and send written notice (via promotion in doubt letters) to their families.
• In the spring, schools hold parent-teacher conferences and send home report cards to keep families and students aware of their progress and anticipated promotion decision. • In June, schools make promotion decisions, which they communicate in writing to families
• In July, students who were not promoted attend summer school. Middle School Academic Policy Guide Updated September 27, 2022 20
• In August, schools make final promotional decisions for students in grades 3–8 who were not promoted in June. Families receive written notice of the final promotion decision. Families may appeal these decisions, in writing, and the superintendent makes the final determination.